Can Estate Agents Lie About Offers

When selling or buying a property, trust plays a vital role in the process. One of the most common concerns raised by buyers and sellers is whether estate agents can lie about offers to influence decisions. The property market can be fast moving and emotionally charged, which makes it important to understand the rules that govern estate agents and what protections exist for clients.

The Legal Position

In the UK, estate agents are regulated by law and must follow strict rules under the Estate Agents Act 1979 and the Consumer Protection from Unfair Trading Regulations. These laws require agents to act honestly and fairly, passing on all offers to the seller promptly and in writing. It is illegal for an estate agent to make up or exaggerate offers, as doing so would mislead both the seller and potential buyers.

Why Concerns About False Offers Arise

Despite these legal requirements, buyers often worry that agents might invent higher offers to push them into bidding more. This concern usually arises because the process of negotiating offers is not always transparent. Buyers rarely see proof of competing offers, which can make the situation feel uncertain. While lying about offers is unlawful, doubts can sometimes occur simply because communication is not clear enough.

Consequences for Dishonest Behaviour

If an estate agent were found to have lied about offers, the consequences could be severe. They could face disciplinary action, lose their membership of professional bodies, or in serious cases, be banned from working as an estate agent altogether. Sellers and buyers can also report misconduct to The Property Ombudsman or other regulatory bodies, who have the authority to investigate and impose penalties.

How Buyers and Sellers Can Protect Themselves

There are practical steps both parties can take to ensure offers are handled properly. Sellers can request all offers to be confirmed in writing, which is standard practice. Buyers can also make it clear that they expect their offers to be formally acknowledged. Working with agents who are members of recognised professional bodies, such as The Property Ombudsman or Propertymark, provides additional reassurance that ethical standards will be followed.

Final Thoughts

Estate agents cannot legally lie about offers, and those who do risk serious consequences. While suspicion sometimes arises due to the competitive nature of property sales, the law is clear in requiring agents to act honestly and transparently. Buyers and sellers who remain vigilant, ask for written confirmation, and work with reputable agents can move forward with greater confidence and trust in the process.